In all cases the sales process includes a delivery of the sold product. A customer’s experience from buying products from your company usually would consist of a general impression including for example service and delivery time. Hence your company will be evaluated on its ability to carry through the delivery satisfactory.
Organizations’ possibilities to meet minimum demands on this area depends to a large degree on their past experiences of handling similar orders. A follow-up on these questions will give your company a highly qualified basis for measuring its capability to deliver the products satisfactory.